2. E-COMMERCE CHALLENGE
PROJECT MANAGEMENT INTERFACE PRODUCT - SERVICE
2.1 PROJECT MANAGEMENT
2.1.1 APPRAISAL - IMPLEMENT - REVIEW
2.1.2 BUSINESS PLAN
2.1.3 STAKEHOLDER ANALYSIS
2.2 INTERFACE
2.2.1 DEPTH - ASPECTS
2.2.1.1 SOFTWARE - SECURITY
2.2.1.2 SERVER - HARDWARE
2.2.1.3 ADVICE - CONSULTANCY
2.2.1.4 ON-LINE PAYMENT OPTIONS
2.2.1.5 SITE UPDATES
2.2.2 SERVICE LEVEL AGREEMENTS
2.2.3 DELIVERY
2.2.3.1 IMAGINATION
2.2.3.2 RELIABILITY
2.3 PRODUCT - SERVICE
2.3.1 MARKET
2.3.1.1 DEFINE
2.3.1.1.1 WHAT - WHEN
2.3.1.1.2 WHOM - WHY
2.3.1.1.3 HOW
2.3.1.2 PRESENTATION
2.3.1.2.1 DESIGN
2.3.1.2.2 LOCATION
2.3.1.2.3 PROMOTION
2.3.2 CUSTOMER SERVICE
2.3.2.1 COMMON SENSE
2.3.2.2 COMMUNICATION
2.3.2.2.1 PROMPT - CONCISE
2.3.2.2.2 WITHIN ALLOTTED TIME
2.3.2.3 KNOWLEDGE - UNDERSTANDING
2.3.2.4 FREQUENTLY ASKED QUESTIONS
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