1. CONSIDERATIONS
ENTERPRISE APPLICATION INTEGRATION ( EAI ) CUSTOMER RELATIONSHIP MANAGEMENT ( CRM ) APPLICATION MAINTENANCE OUTSOURCING ( AMO ) BEST PRACTICE - CORPORATE GOVERNANCE
1.1 ENTERPRISE APPLICATION INTEGRATION ( EAI )
1.2 CUSTOMER RELATIONSHIP MANAGEMENT ( CRM )
1.3 APPLICATION MAINTENANCE OUTSOURCING ( AMO )
1.4 BEST PRACTICE - CORPORATE GOVERNANCE
1.4.1 WATCHDOGS - DETERMINATION
1.4.1.1 ATTITUDE - APPROACH
1.4.1.2 RATINGS - ANALYSIS
1.4.2 SELF-REINFORCING
1.4.2.1 TRANSPARENCY - EFFECTIVENESS
1.4.2.2 INTERNAL - EXTERNAL
1.4.3 COLLECTIVE ACHIEVEMENT
1.4.3.1 BEHAVIOUR - WILLINGNESS
1.4.3.2 STEWARDSHIP - COHERENCE
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