2. WILL - YES - WAY
EFFORT - ENERGY - ENTICE COME ACROSS CONFIDENT WHAT MATTERS GETS SORTED
2.1 EFFORT - ENERGY - ENTICE
2.1.1 VALUE - COMPLEMENT - GROW
2.1.2 INSIST ON IMPROVEMENT
2.2 COME ACROSS CONFIDENT
2.2.1 PERCEPTION - CONTENT - PRESENTATION
2.2.2 ENJOYMENT - FULFILLMENT
2.2.3 EARN RESPECT
2.2.3.1 HELP EACH OTHER
2.2.3.2 MOTIVATION - CALM
2.2.4 VALOUR - BRAVE - VICTORY
2.3 WHAT MATTERS GETS SORTED
2.3.1 CUSTOMER CARE
2.3.2 TIME MANAGEMENT
2.3.3 STRUCTURED APPROACH
2.3.4 PROACTIVE POSITION
2.3.5 EMPOWERMENT EMPATHY
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